Quality Control

Treatment Protocol and Exercise Program

• Treatment protocols are based on guidelines from UK and Australia.

• Regular review of the protocol.

• Take suggestions and review exercise programs if appropriate.

Outcome Measure

• Use of standard outcome measures for effective progress measurement and prognosis.

• Internal audit through outcome measure data to improve therapy and management.

Medical Record

• All records are kept in digital format and have multiple backups to prevent loss.

• Data were backup in Google Cloud Server as off-site backup.

• Unless authorised by the client, all data are kept private and confidential.

Communication

• Progress report every 6 sessions to referring doctor.

• Discharge summary for a complete rehabilitation program

Staff Development

• Regular update of physiotherapy and medical knowledge through attending seminars and courses monthly.

Equipment safety

• Therapy equipment undergoes self-test every week.

• All server and therapy equipment is protected by the uninterruptible power supply. 

• Consumable parts are kept at an adequate level.

• Treatment plinth and furniture undergo maintenance every 6 months.

Risk Management

• The clinic design was well lighted and non-slippery.

• Comply with fire safety regulations, backup lighting and safety route are checked annually.

• Clinic equipped with CPR and AED equipment for first aid treatment

• Electric supply and lighting are checked every three months.

• Back up network communication by a mobile data network.